Creating and Sending Email

To create a new email in HQ, you can either:

•  Click on the Send an Email button on the main HQ Toolbar.
• Or select New > Email from the main menu.

The email composer window for HQ look as follows:

Any new email needs:

•  a "To" address
• a "Subject" (this is not strictly necessary, but is considered good practice)
• Some contents - often referred to as the body of the email

To add a "To" address:

• Type part of the email address or the name of a person or business. If that name is one of your contacts, then a pop-up list will appear of all the possible matches. You can choose one by clicking on it with your mouse, or stepping up or down the list with your keyboard's arrow keys and using Enter or Tab to select.

To add a "CC" or a "BCC" address:

• This is identical to selecting a "To" address. Type part of the email address or the name of a person or business. If that name is one of your contacts, then a pop-up list will appear of all the possible matches. You can choose one by clicking on it with your mouse, or stepping up or down the list with your keyboard's arrow keys and using Enter or Tab to select.

To add a "Subject" - simply type in the subject line of your email. This line can in principal be of any length but is typically kept below 100 characters.

To create the body of the email, HQ provides a small word-processor with all the usual word-processing functions of making characters plain, bold, underlined, strike-through and so on. All of these functions are accessible from the email button bar. The word-processor has a number of keyboard shortcuts and these are show below. Further information about the functions of the word-processor is shown in the documents section of this help system. Information on the spell checker can be foundin the spell checker sections of this help system

To add an attachment to your email, simply click the 'Attach' button. A dialog box similar to the one shown here appears:

To select a file (or files) click the Browse button and choose one or many files from your PC (or indeed any connected computer you can see from yours). You can repeat this process as often as you need until you have selected all the relevant files. Then click the Upload button and the files will be transferred to the HQ server ready and maked as attached to your email.

In the illustration below, a single file has been attached to an email. 

One files have been attached, they can be reviewed (by clicking on them) or deleted (by clicking on the X button).

There are a number of flags that can be set on the email by ticking the relevent tick box.

Important sets the priority of the email to high.

Request Read Notification will send you a notification when the email has been marked as read.

Email per Recipient will send out separate emails for each recipient in the To, CC and BCC fields. When all the emails have been sent you will receive a notification if the send was completed.

Keyboard Shortcuts